NeonDreams is a Custom order based company. There are no returns on CUSTOM orders. However we do offer various products on our website. For all other products on our website, you have 14 days from delivery date to return your product and it must be be in its original packaging/seal. All returns are subject to approval, and must meet our return guidelines. We do not accept any returns on sale items or items purchased through gift cards. NeonDreamsUSA is not responsible for return shipment fees if your return is approved.
To be eligible for a return, item must be in its original condition that you received it with tags, unopened or unused and in original packaging. You must include original invoice for sale when shipping a return item back to us. Please allow 2-4 business days for us to inspect your item and issue a refund through your original payment method. Please note that some refunds will be subjected to a 20% restocking fee. Additional fees may apply to international exchanges. All of our orders are inspected at our warehouse before they are dispatched. Every order is professional packaged. NeonDreamsUSA is not responsible for any lost or damaged packages due to carrier or weather issues. All exchanges and returns must meet our return policy standards.*
If you have any additional questions feel free to contact us at firstname.lastname@example.org